30%
of restaurant calls go unanswered during peak hours
Human + AI Call Center
Never Miss Another Customer Call.
Your restaurant gets a dedicated call center — staffed by human agents, assisted by AI — that handles orders, questions and customer support 24/7.
Unlimited calls includedHuman + AI — not just a botOrders flow directly to your kitchen
The missed call problem
Every missed call is lost revenue
Busy service, understaffed front-of-house, or simply the phone ringing at the wrong moment — restaurants lose customers every time a call goes unanswered.
$15+
average lost revenue per missed order call
67%
of callers who don't reach you will not call back
Not just a chatbot
Human + AI — the best of both
Most restaurant call center solutions are either basic bots (frustrating for customers) or pure human agents (expensive). EZ ONE Hub combines both for a better experience at a fraction of the cost.
Customer calls your restaurant
The call is answered immediately — no hold music, no voicemail, no missed opportunity.
AI handles routine requests instantly
Hours, menu, location, order status — AI answers these correctly every time, instantly.
Human agent handles the rest
Orders, complaints, catering inquiries, and complex requests are handled by a trained human agent with AI assistance.
What's included
Everything in the dedicated plan
- Unlimited inbound calls
- Human-assisted AI conversations
- Order placement by phone
- Menu and hours questions answered automatically
- Catering inquiry capture
- Reservation and wait time inquiries
- Call summary and lead capture
- Escalation to live agent when needed
Dedicated Call Center
$499/month per location
Unlimited calls included.
Order calls
+$2.50 customer platform fee per order placed through the call center.
Pay-per-request option
$2.99/call — no monthly commitment.
+$2.50 customer platform fee for order calls.
Best for
When the call center pays for itself
High call volume during service
Lunch rush, Friday night dinner, weekend brunch — when your staff cannot pick up the phone, the call center does.
Catering and large group inquiries
Catering leads are captured even when you're deep in service. Agents take down the details and pass them to you.
Phone orders for pickup
Customers who prefer calling can still place orders. They go straight into your system without your staff typing anything.
Customer support without the overhead
Order status, dietary questions, complaint handling — handled by trained agents who know your menu and policies.
Frequently asked questions
What is a restaurant call center?
A restaurant call center handles incoming customer calls on your behalf — answering questions, taking orders, and routing more complex requests to your staff. EZ ONE Hub's call center uses a combination of AI and human agents to ensure every call is handled professionally.
Does a human answer every call?
EZ ONE Hub uses a hybrid model. AI handles routine calls (hours, menu questions, order status) automatically. For orders and more complex requests, a human agent assists in real time, guided by AI. This means faster response and more consistent service than a fully human or fully AI system.
What does the call center cost?
Dedicated Call Center is $499/month per location and includes unlimited calls. A $2.50 customer platform fee applies to any orders placed through the call center. Per-request pricing is available at $2.99/call.
Can the call center take orders?
Yes. The call center is fully integrated with EZ Ordering. When a customer calls to place an order, the agent enters it directly into your ordering system. Orders flow into your kitchen display or POS normally.
Ready to stop missing calls?
Book a demo and see how the EZ ONE Hub call center integrates with your ordering system. Setup takes less than a week.
Call or WhatsApp
(203) 904-3335Available for in-person visits in Fairfield County, CT and Massachusetts.